RETURNS & REFUNDS

The Monster’s Lair

We want you to love what you ordered. Since many of our items are made just for you, please read below so there are no surprises.

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👕 MADE-TO-ORDER (PRINT-ON-DEMAND) ITEMS

Our apparel and most merch are created on demand.

• We don’t accept returns or exchanges for incorrect size, color preference, or change of mind.

• Please double-check size charts and product details before ordering.

If your item arrives damaged, misprinted, or incorrect, we’ve got you covered.

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🛠️ DAMAGED OR INCORRECT ORDERS

If something’s wrong with your order:

• Email us within 7 days of delivery

• Include your order number and clear photos of the issue

We’ll send a free replacement or issue a refund once approved.

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📦 STOCKED / WAREHOUSE ITEMS (COMING SOON)

For items we keep in stock (not made to order):

• Returns are accepted within 14 days of delivery

• Items must be unused and in original condition

• Return shipping is the customer’s responsibility unless the item is defective

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💻 DIGITAL PRODUCTS & SERVICES

All digital downloads and design services are final sale.

If you experience a technical issue (broken file or download link), contact us and we’ll make it right.

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🚫 FINAL SALE ITEMS

We don’t accept returns on:

• Digital products

• Custom design services

• Gift cards

• Clearance or sale items

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💳 REFUNDS

Approved refunds are processed back to the original payment method within 3–5 business days.

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📬 NEED HELP?

Questions? Reach out anytime at:
📧 support@themonsterslair.com

We’re here to help — and appreciate you supporting The Monster’s Lair.